FAQ

Frequently Asked Questions

How can I pay for my order?

You can pay for your order at the time your order is placed with cash, check, or credit card. Personal checks are accepted. You will be sent a confirmation e-mail with a payment link.

I work for a University or school, can I pay with a PO?

Yes! Please contact us for more details and to set up an account.

Can I talk to a real person about my order before I place it?

Absolutely! You can call us at 423-821-4208.

I don't live near Chattanooga. Can I still place an order?

No problem! We actually service customers in all 50 states! Just visit our Quick Quote page or give us a call at 423-821-4208 and we will get you started.

Can I see what my shirt looks like before it prints?

Absolutely! We will send you an artwork approval to look at which you can approve or decline. We will not print without your approval. You can also use our Design Services to mock up a shirt before you even place an order.

How do I get my shirts once they're printed?

You can either have your shirts shipped right to you, or you can pick them up from us. We are located at: 2819 West Cummings Highway | Chattanooga, TN 37419

How long does it take to get my order?

Normal time is 3-5 business days after proof is approved.

I don't know anything about graphic art, is that a problem?

Our in-house graphic art department can work with you to make your vision a reality. Whether you're working with vector-based artwork or a doodle on a napkin - we'll make sure you're happy with your shirts.

What's the difference between Screenprinting and Digital Printing?

Screenprinting involves creating a stencil, known as a screen, and then using that screen to apply ink on the printing surface (in our case, apparel or promotional products). Each individual color is applied using a different screen, one at a time, combined to achieve the final look. The more colors a design has, the more screens that are needed, and the more setup time required. The ink in screen printing is applied thicker than digital printing, which results in brighter colors - even on darker shirts.

Digital printing is a much newer process that involves your artwork being processed by a computer, and then printed directly onto the surface of your product. Digital printing is not a transfer - the ink is directly adhered to the fabric of your shirt. The fact that the design is processed and printed digitally allows for a quantity of one, since there are no screens or physical setup.

Digital printing is best used for items that require large amounts of detail and/or print colors, and for orders of a smaller quantity. The fact that the digital printer does not use screens allows for a photographic print, with much more detail than traditional screen printing. As the ink is applied thinner (to achieve such detail), digital printing is best used on lighter colored shirts to allow the design to shine through.

What format should I submit my artwork in?

We can handle any file type, but we prefer Adobe Illustrator files. If submitting a raster file (.psd, .jpg, .gif), we prefer high resolution. The higher the DPI (dots per inch) the better.